Triage
Sample data
80 tickets
@sprintcare·1s ago

@user what’s going on with yall service??? Y’all trippin

technicalmedium

Routing

  1. 1
    MiniLM student14.2 ms
    0.49 < 0.65

    Not confident enough on at least one label, so the ticket was passed on.

    Category
    technical
    0.72
    service
    0.15
    delivery
    0.06
    Priority
    high
    0.49
    medium
    0.48
    low
    0.03
  2. 2
    LLM1.07 s
    Changed the label fromtechnical · hightotechnical · medium
Final route escalated

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